Privacy Policy

Tranquil Touch Cleaning Ltd
Effective from: April 1, 2025
Last updated: May 23, 2025

This Privacy Policy explains how Tranquil Touch Cleaning Ltd ("the Company") collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are committed to respecting your privacy and keeping your personal information secure and confidential.

1. Who We Are

Tranquil Touch Cleaning Ltd is a private limited company registered in Scotland, UK, providing cleaning services to clients in Glasgow and surrounding areas.

Contact details:
📧 support@tranquiltouchcleaning.co.uk
🌐 www.tranquiltouchcleaning.co.uk
🏢 Registered office: Office 1, Technology House, 9 Newton Place, Glasgow, G3 7PR
📋 Company Registration No.: 847379

2. What Data We Collect

We may collect the following personal data when you:

  • Book a service

  • Contact us via email, web form, or social media

  • Leave a review or testimonial

This may include:

  • Full name

  • Email address

  • Phone number

  • Service address (including postcode)

  • Information about your property or preferences (e.g. number of rooms, access instructions, pet details)

3. Why We Collect Your Data

We collect your information in order to:

  • Provide our cleaning services

  • Respond to enquiries

  • Prepare and issue quotes and invoices

  • Maintain records for administrative, insurance, or legal purposes

  • Improve the service we offer

We do not send marketing emails unless you have expressly opted in to receive them.

4. How Your Data Is Stored

Your data may be securely stored in:

  • Our company email accounts (protected with two-factor authentication)

  • Our invoicing or booking software platforms

  • Password-protected documents accessible only to authorised personnel

We take all reasonable steps to protect your personal data from loss, misuse, or unauthorised access.

5. Sharing Your Data

We will never sell your data. We will only share it:

  • With your consent (e.g. if referring you to a third-party service provider)

  • When required to comply with legal obligations (e.g. tax authorities, legal investigations)

  • With software providers under strict confidentiality agreements and only as necessary to perform our services

6. Photos & Documentation

We may take non-identifiable photos and/or videos of areas we clean for marketing, training, documentation, or insurance purposes.

  • No personal items, people, or identifiable information will be included.

  • By booking with us, you consent to the use of these non-identifiable photos.

  • If you prefer not to have your space photographed, you can opt out at any time by emailing support@tranquiltouchcleaning.co.uk.

7. Social Media & Promotional Use

We may occasionally share before-and-after photos or videos of our work on social media, our website, or other promotional materials to highlight the quality of our services.

We will never share names, personal photographs, or any identifying details (such as family photos, addresses). Your privacy, safety, and dignity remain our top priority.

To opt out of social media use, email support@tranquiltouchcleaning.co.uk at any time.

8. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request corrections of inaccurate data

  • Request the deletion of your data (where legally permissible)

  • Restrict or object to the processing of your data

  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at support@tranquiltouchcleaning.co.uk.

9. Data Retention

We will retain your data only for as long as necessary to:

  • Deliver the service you booked

  • Comply with legal or tax obligations

  • Resolve disputes or enforce agreements

After this, your data will be securely deleted or anonymised.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “last updated” date. We encourage you to review it regularly.

11. Complaints

If you have any concerns about how your personal data is being handled, please contact us first.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
🔗 www.ico.org.uk